If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, please contact us at 8025mgr@follett.com and we will be happy to process a replacement or a refund.

Please note: All lost packages must be reported within 90 days of your order's ship date. If we are notified of a lost package after this timeframe, we may not be unable to process your request.

Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.

All merchandise that is unopened and in original condition can be returned within 30 days of purchase.

*Gift Cards are non-refundable

Returns by mail

1. Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.
2. Return shipping is at your expense. We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
3. Hold on to your tracking information and shipping receipt until you get your refund.